Intercom
Customer service platform with the Fin AI agent, priced per seat and per outcome.
- Starting price
- from $19/mo
- Free plan
- Not stated by the vendor
- Free trial
- Yes
- Checked on
- 2026-10-02
Intercom is a customer service platform built around its Fin AI Agent, with a messenger, shared inbox and ticketing. Plans are priced per seat, and Fin is charged per outcome.
Key features
- Fin AI Agent for service, sales and ecommerce
- Messenger, shared inbox and ticketing
- Free, unlimited live chat, in-app chats, banners and tooltips on all plans
- Workflows automation and multiple team inboxes (Advanced and up)
- SSO, HIPAA support and SLAs (Expert)
- Copilot AI assistant (add-on)
What stands out
- Free trial
- Fin can be used with an existing helpdesk, with no seats required
- A 93% startup discount is offered
- Free Lite seats on higher plans (20 on Advanced, 50 on Expert)
Trade-offs
- Fin charges $0.99 per outcome on top of seats
- Per-seat pricing, with add-ons such as Proactive Support Plus at $99 a month
- Email, SMS, WhatsApp and phone are pay-as-you-go
Pricing
| Plan | Price | Fees | Includes |
|---|---|---|---|
| Essential | $29 per month $19 per month, billed annually | Not stated |
|
| Advanced | $99 per month $85 per month, billed annually | Not stated |
|
| Expert | $139 per month $132 per month, billed annually | Not stated |
|
Seat prices are per seat per month, read from the annual and monthly views of the pricing page. Fin AI Agent is from $0.99 per outcome. Add-ons: Pro from $99 a month, Copilot $29 per agent a month billed annually ($35 monthly), Proactive Support Plus $99 a month.
Checked 2026-10-02. Source: www.intercom.com. Prices change; confirm on the vendor's site before you buy.
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