Intercom vs LiveChat
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Fees: Intercom states none; LiveChat Request a call.
| Intercom | LiveChat | |
|---|---|---|
| Starting price | from $19/mo | from $19/mo |
| Free plan | Not stated by the vendor | Not stated by the vendor |
| Free trial | Yes | Yes |
| Plans | Essential ($29/mo, $19/mo annual); Advanced ($99/mo, $85/mo annual); Expert ($139/mo, $132/mo annual) | Starter ($25/mo, $19/mo annual); Team ($59/mo, $49/mo annual); Business ($89/mo, $79/mo annual); Enterprise () |
| Fees | Not stated | Request a call |
| Best for | Not stated | Not stated |
| Key features | Fin AI Agent for service, sales and ecommerce; Messenger, shared inbox and ticketing; Free, unlimited live chat, in-app chats, banners and tooltips on all plans; Workflows automation and multiple team inboxes (Advanced and up) | Live chat and ticketing in one inbox; AI Agent with human handoff; Copilot AI assistant for reply suggestions; Unlimited campaigns and chat history (Team and up) |
| Checked on | 2026-10-02 | 2026-10-02 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Intercom
- Free trial
- Fin can be used with an existing helpdesk, with no seats required
- A 93% startup discount is offered
- Free Lite seats on higher plans (20 on Advanced, 50 on Expert)
Trade-offs
- Fin charges $0.99 per outcome on top of seats
- Per-seat pricing, with add-ons such as Proactive Support Plus at $99 a month
- Email, SMS, WhatsApp and phone are pay-as-you-go
LiveChat
- 14-day free trial with no card
- 24/7/365 support on every plan
- Yearly billing is cheaper per person
Trade-offs
- Per-person pricing, so cost grows with team size
- Starter allows 1 user and tracks up to 100 visitors
- Several channels are marketplace add-ons