Freshchat
Messaging and live chat from Freshworks, free for up to 10 agents.
Best for: chat for up to 10 agents on a free plan
- Starting price
- Free plan · from $19/mo
- Free plan
- Yes
- Free trial
- Yes
- Checked on
- 2026-10-03
Freshchat is conversational support software from Freshworks with a chat widget for web and mobile, a shared inbox, and the Freddy AI Agent. The Free plan covers up to 10 agents, and paid plans are priced per agent and add social messengers, text messaging, routing and SLAs.
Key features
- Chat widget for web and mobile apps
- Shared inbox and email connection
- Roles and permissions
- Freddy AI Agent ($49 per 100 sessions)
- Social media messengers and text messaging
- Intelligent routing and multiple SLA policies (Pro)
- Skill-based routing, audit logs and JWT authentication (Enterprise)
- Freddy AI Copilot add-on
What stands out
- Free plan for up to 10 agents
- 14-day free trial that gives access to the Enterprise plan
- Annual billing saves 20%
Trade-offs
- The Freddy AI Agent is an extra $49 per 100 sessions
- Day passes and connector app tasks are paid add-ons
- Growth is $19, Pro $49 and Enterprise $79 per agent a month billed annually
Pricing
| Plan | Price | Fees | Includes |
|---|---|---|---|
| Free | $0 | Not stated |
|
| Growth | $19 per month, billed annually | Per agent per month, billed annually |
|
| Pro | $49 per month, billed annually | Per agent per month, billed annually |
|
| Enterprise | $79 per month, billed annually | Per agent per month, billed annually |
|
Prices are per agent per month billed annually; the page says annual billing saves 20% and also has a Monthly view, which was not read.
Checked 2026-10-03. Source: www.freshworks.com. Prices change; confirm on the vendor's site before you buy.
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