Crisp vs Freshchat
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Freshchat's cheapest paid plan is $19/mo, against $45/mo for Crisp.
- Fees: Crisp Custom pricing; Freshchat Per agent per month, billed annually.
| Crisp | Freshchat | |
|---|---|---|
| Starting price | Free plan · from $45/mo | Free plan · from $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Plans | Free ($0); Mini ($45/mo); Essentials ($95/mo); Plus ($295/mo); Enterprise () | Free ($0); Growth ($19/mo annual); Pro ($49/mo annual); Enterprise ($79/mo annual) |
| Fees | Custom pricing | Per agent per month, billed annually |
| Best for | Not stated | Not stated |
| Key features | Website chat widget and shared inbox; Mobile apps and chat SDKs; Shared email inbox and custom email domain (Mini and up); Omnichannel inbox, workflow automation and AI chatbot (Essentials and up) | Chat widget for web and mobile apps; Shared inbox and email connection; Roles and permissions; Freddy AI Agent ($49 per 100 sessions) |
| Checked on | 2026-10-02 | 2026-10-03 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Crisp
- Free forever plan with 2 seats
- 14-day free trial of every plan with full access, no card
- A flat price per workspace regardless of conversation volume
Trade-offs
- The free plan includes no AI credits
- Included seats are limited: 2, 4, 10, then 20 and more
- Plus costs $295 a month per workspace
Freshchat
- Free plan for up to 10 agents
- 14-day free trial that gives access to the Enterprise plan
- Annual billing saves 20%
Trade-offs
- The Freddy AI Agent is an extra $49 per 100 sessions
- Day passes and connector app tasks are paid add-ons
- Growth is $19, Pro $49 and Enterprise $79 per agent a month billed annually