Freshchat vs Smartsupp
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Smartsupp's cheapest paid plan is $14/mo, against $19/mo for Freshchat.
- Fees: Freshchat Per agent per month, billed annually; Smartsupp states none.
| Freshchat | Smartsupp | |
|---|---|---|
| Starting price | Free plan · from $19/mo | Free plan · from $14/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Not stated by the vendor |
| Plans | Free ($0); Growth ($19/mo annual); Pro ($49/mo annual); Enterprise ($79/mo annual) | Free ($0); Solo ($17/mo, $14/mo annual); Plus ($25/mo, $21/mo annual); Expert ($83/mo, $69/mo annual); Mira AI Agent ($16/mo, $16/mo annual) |
| Fees | Per agent per month, billed annually | Not stated |
| Best for | Not stated | Not stated |
| Key features | Chat widget for web and mobile apps; Shared inbox and email connection; Roles and permissions; Freddy AI Agent ($49 per 100 sessions) | Live chat with WhatsApp and Messenger; Contact hub and file sharing; Basic visitor information; AI reply assists per month on paid plans |
| Checked on | 2026-10-03 | 2026-10-04 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Freshchat
- Free plan for up to 10 agents
- 14-day free trial that gives access to the Enterprise plan
- Annual billing saves 20%
Trade-offs
- The Freddy AI Agent is an extra $49 per 100 sessions
- Day passes and connector app tasks are paid add-ons
- Growth is $19, Pro $49 and Enterprise $79 per agent a month billed annually
Smartsupp
- Free plan with live chat
- Unlimited conversations on every paid plan
- A separate AI agent at $16 a month
Trade-offs
- Free is limited to 25 conversations a month and 14 days of history
- Automations and API start on Plus
- Enterprise starts at $280 a month