Chatway
Live chat, shared inbox and AI customer support with human handoff.
Best for: small businesses and online stores answering visitors with live chat and an AI agent
- Starting price
- Free plan · from $31/mo
- Free plan
- Yes
- Free trial
- Yes
- Best for
- Small business, Ecommerce
- Checked on
- 2026-10-07
Chatway helps small businesses and ecommerce teams answer website visitors and customers through live chat and a shared inbox. Its AI support agent uses business knowledge and can hand conversations to human agents. Teams can assign chats, add private notes and tags, and reply through web, iOS and Android apps. A REST API, webhooks and hosted MCP enable custom integrations and external AI workflows. Free and paid plans have conversation and feature limits; native AI is priced separately at $0.50 per resolved conversation.
Key features
- Live chat and a shared inbox
- AI Support Agent with human handoff
- Shopify and WooCommerce sync (Business and up)
- WhatsApp, Facebook Messenger, Instagram and email channels
- Real-time visitor insights and live translation
- iOS and Android apps, API, webhooks and MCP
What stands out
- Free plan with API, webhooks and MCP
- 14-day trial on Business and Plus
- Deep Shopify and WooCommerce integration
Trade-offs
- Free is limited to 1 seat, 50 conversations a month and 30 days of history
- Native AI is priced separately at $0.50 per resolved conversation
- Business covers only 2 seats and 200 conversations
Pricing
| Plan | Price | Fees | Includes |
|---|---|---|---|
| Free | $0 | Not stated |
|
| Business | $372 per year $31 per month, billed annually | Not stated |
|
| Plus | $1,908 per year $159 per month, billed annually | Not stated |
|
Business is $372 a year and Plus $1,908 a year; the page says these save $96 and $480 a year against monthly billing, and the monthly-billing prices were not read. Native AI is $0.50 per resolved conversation. Enterprise is by quote.
Checked 2026-10-07. Source: chatway.app. Prices change; confirm on the vendor's site before you buy.
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