Chatway vs Crisp
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Chatway's cheapest paid plan is $31/mo, against $45/mo for Crisp.
| Chatway | Crisp | |
|---|---|---|
| Starting price | Free plan · from $31/mo | Free plan · from $45/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Plans | Free ($0); Business ($31/mo annual, $372/yr); Plus ($159/mo annual, $1,908/yr) | Free ($0); Mini ($45/mo); Essentials ($95/mo); Plus ($295/mo); Enterprise (Custom pricing) |
| Fees and pricing notes | None stated | None stated |
| Best for | Small business, Ecommerce | Not stated |
| Key features | Live chat and a shared inbox; AI Support Agent with human handoff; Shopify and WooCommerce sync (Business and up); WhatsApp, Facebook Messenger, Instagram and email channels | Website chat widget and shared inbox; Mobile apps and chat SDKs; Shared email inbox and custom email domain (Mini and up); Omnichannel inbox, workflow automation and AI chatbot (Essentials and up) |
| Checked on | 2026-10-07 | 2026-10-02 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Chatway
- Free plan with API, webhooks and MCP
- 14-day trial on Business and Plus
- Deep Shopify and WooCommerce integration
Trade-offs
- Free is limited to 1 seat, 50 conversations a month and 30 days of history
- Native AI is priced separately at $0.50 per resolved conversation
- Business covers only 2 seats and 200 conversations
Crisp
- Free forever plan with 2 seats
- 14-day free trial of every plan with full access, no card
- A flat price per workspace regardless of conversation volume
Trade-offs
- The free plan includes no AI credits
- Included seats are limited: 2, 4, 10, then 20 and more
- Plus costs $295 a month per workspace