Marchex
Call tracking and attribution with conversation analytics for calls, texts and AI agent chats.
Best for: larger programs tying calls and texts to campaigns, with conversation analytics (by quote)
- Starting price
- Free only
- Free plan
- Not stated by the vendor
- Free trial
- Not stated by the vendor
- Checked on
- 2026-10-10
Marchex offers AI-powered conversation insights from calls, texts and AI agent chats. Its Call Tracking and Attribution product ties calls and high-value leads to the campaigns that drove them and links ad performance to sales. Conversation Intelligence analyses missed sales, intent, agent performance and customer satisfaction, and Business Text Messaging runs automated SMS campaigns. No prices are published; you contact Marchex.
Key features
- Call tracking and attribution to the campaigns behind calls and leads
- Conversation intelligence on intent, missed sales, agent performance and CSAT
- Business text messaging with automated SMS campaigns and CRM integrations
- Analysis of your existing call, chat and SMS data without porting numbers
- APIs, webhooks and CRM or CDP connections
What stands out
- Covers calls, texts and AI agent chats in one platform
- Can analyse conversations you already have
- Integrations and APIs for CRM and data tools
Trade-offs
- No prices are published
- No free plan or trial is mentioned
- Aimed at larger programs and set industries rather than small accounts
Pricing
| Plan | Price | Fees | Includes |
|---|---|---|---|
| Custom pricing | By quote; no public prices |
|
No prices, plans or trial are shown. The only calls to action are Get Started Today and Contact Us, so pricing is treated as by quote. The site names marketing, sales, customer experience and strategy as focus areas, and automotive, home services, healthcare, real estate and advertising and media as industries.
Checked 2026-10-10. Source: marchex.com. Prices change; confirm on the vendor's site before you buy.
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