CallRail vs Marchex
Both are in Call tracking. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Extra costs: CallRail Plus additional usage; Marchex states none.
| CallRail | Marchex | |
|---|---|---|
| Starting price | from $50/mo | Not verified yet |
| Free plan | No | Not stated by the vendor |
| Free trial | Yes | Not stated by the vendor |
| Plans | Lead Tracking ($55/mo, $50/mo annual); Lead Tracking Complete ($105/mo, $95/mo annual); Lead Conversion ($165/mo, $150/mo annual); Lead Conversion Complete ($215/mo, $195/mo annual) | Custom pricing (By quote; no public prices) |
| Fees and pricing notes | Plus additional usage | By quote; no public prices |
| Best for | Not stated | Not stated |
| Key features | Call and text tracking with attribution; Call recording and routing; Call transcription and analysis; Automation rules | Call tracking and attribution to the campaigns behind calls and leads; Conversation intelligence on intent, missed sales, agent performance and CSAT; Business text messaging with automated SMS campaigns and CRM integrations; Analysis of your existing call, chat and SMS data without porting numbers |
| Checked on | 2026-10-03 | 2026-10-10 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
CallRail
- 14-day free trial with no credit card
- API access is included in all plans
- Yearly billing saves up to 10%
Trade-offs
- The base fee is only part of the cost: extra numbers, minutes, texts and forms are billed on top
- Additional usage fees are not refundable
- Heavy API use beyond 1,500 calls a month costs $80 or $200 a month
- Voice Assist is priced separately, and starts at an extra $55 for Lead Tracking
Marchex
- Covers calls, texts and AI agent chats in one platform
- Can analyse conversations you already have
- Integrations and APIs for CRM and data tools
Trade-offs
- No prices are published
- No free plan or trial is mentioned
- Aimed at larger programs and set industries rather than small accounts