Chatway vs Tidio
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Tidio's cheapest paid plan is $24.17/mo, against $31/mo for Chatway.
| Chatway | Tidio | |
|---|---|---|
| Starting price | Free plan · from $31/mo | from $24.17/mo |
| Free plan | Yes | Not stated by the vendor |
| Free trial | Yes | Yes |
| Plans | Free ($0); Business ($31/mo annual, $372/yr); Plus ($159/mo annual, $1,908/yr) | Starter ($24.17/mo annual); Growth ($49.17/mo annual); Plus (From $300 a month, plus monthly usage); Premium (Contact for pricing) |
| Fees and pricing notes | None stated | From $300 a month, plus monthly usage |
| Best for | Small business, Ecommerce | Small business, Ecommerce |
| Key features | Live chat and a shared inbox; AI Support Agent with human handoff; Shopify and WooCommerce sync (Business and up); WhatsApp, Facebook Messenger, Instagram and email channels | Live chat and ticketing; Lyro AI Agent (add-on and included conversations); Flows for no-code lead capture and sales funnels; Live visitors list and operating hours |
| Checked on | 2026-10-07 | 2026-10-02 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Chatway
- Free plan with API, webhooks and MCP
- 14-day trial on Business and Plus
- Deep Shopify and WooCommerce integration
Trade-offs
- Free is limited to 1 seat, 50 conversations a month and 30 days of history
- Native AI is priced separately at $0.50 per resolved conversation
- Business covers only 2 seats and 200 conversations
Tidio
- 7-day free trial
- Yearly billing is 2 months free
- Lyro AI Agent and Flows are also sold as stand-alone products
Trade-offs
- Priced by billable conversations, so cost rises with volume
- Plus starts at $300 a month plus monthly usage
- Monthly-billing prices were not captured