Chatway vs Olark
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Olark's cheapest paid plan is $29/mo, against $31/mo for Chatway.
- Chatway has a free plan; Olark does not.
- Extra costs: Chatway states none; Olark Billed annually; extra human agents $29 a month each.
| Chatway | Olark | |
|---|---|---|
| Starting price | Free plan · from $31/mo | from $29/mo |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Plans | Free ($0); Business ($31/mo annual, $372/yr); Plus ($159/mo annual, $1,908/yr) | Live Chat ($29/mo); Standard AI Website Agent ($400/mo annual, $4,800/yr); Custom (Contact sales) |
| Fees and pricing notes | None stated | Per agent per month; Billed annually; extra human agents $29 a month each |
| Best for | Small business, Ecommerce | Not stated |
| Key features | Live chat and a shared inbox; AI Support Agent with human handoff; Shopify and WooCommerce sync (Business and up); WhatsApp, Facebook Messenger, Instagram and email channels | Live chat for human agents; AI Website Agent powered by Aiden; Lead capture and qualification; Proactive engagement |
| Checked on | 2026-10-07 | 2026-10-03 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Chatway
- Free plan with API, webhooks and MCP
- 14-day trial on Business and Plus
- Deep Shopify and WooCommerce integration
Trade-offs
- Free is limited to 1 seat, 50 conversations a month and 30 days of history
- Native AI is priced separately at $0.50 per resolved conversation
- Business covers only 2 seats and 200 conversations
Olark
- 14-day free trial of Live Chat with no credit card
- No token costs or overages on the AI agent
- Flat price covers unlimited AI conversations
Trade-offs
- The AI agent is $400 a month billed annually ($4,800 a year)
- Additional human agents are $29 each a month
- SSO and custom SLAs need a custom package