Chatway vs Freshchat
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Freshchat's cheapest paid plan is $19/mo, against $31/mo for Chatway.
| Chatway | Freshchat | |
|---|---|---|
| Starting price | Free plan · from $31/mo | Free plan · from $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Plans | Free ($0); Business ($31/mo annual, $372/yr); Plus ($159/mo annual, $1,908/yr) | Free ($0); Growth ($19/mo annual); Pro ($49/mo annual); Enterprise ($79/mo annual) |
| Fees and pricing notes | None stated | Per agent per month, billed annually |
| Best for | Small business, Ecommerce | Not stated |
| Key features | Live chat and a shared inbox; AI Support Agent with human handoff; Shopify and WooCommerce sync (Business and up); WhatsApp, Facebook Messenger, Instagram and email channels | Chat widget for web and mobile apps; Shared inbox and email connection; Roles and permissions; Freddy AI Agent ($49 per 100 sessions) |
| Checked on | 2026-10-07 | 2026-10-03 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Chatway
- Free plan with API, webhooks and MCP
- 14-day trial on Business and Plus
- Deep Shopify and WooCommerce integration
Trade-offs
- Free is limited to 1 seat, 50 conversations a month and 30 days of history
- Native AI is priced separately at $0.50 per resolved conversation
- Business covers only 2 seats and 200 conversations
Freshchat
- Free plan for up to 10 agents
- 14-day free trial that gives access to the Enterprise plan
- Annual billing saves 20%
Trade-offs
- The Freddy AI Agent is an extra $49 per 100 sessions
- Day passes and connector app tasks are paid add-ons
- Growth is $19, Pro $49 and Enterprise $79 per agent a month billed annually