CartDialog vs LiveChat
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
| CartDialog | LiveChat | |
|---|---|---|
| Starting price | EUR 79 a month | from $19/mo |
| Free plan | No | Not stated by the vendor |
| Free trial | Yes | Yes |
| Plans | Essentials (EUR 79 a month); Starter (EUR 199 a month); Growth (EUR 499 a month); Pro (EUR 1,499 a month) | Starter ($25/mo, $19/mo annual); Team ($59/mo, $49/mo annual); Business ($89/mo, $79/mo annual); Enterprise (Request a call) |
| Fees and pricing notes | EUR 79 a month; EUR 199 a month; EUR 499 a month; and more, depending on the plan | None stated |
| Best for | Ecommerce | Ecommerce |
| Key features | Product recommendations from your live catalog with clickable cards; Order status lookups after customer verification; Returns guidance from your configured policy; A knowledge base of content you approve | Live chat and ticketing in one inbox; AI Agent with human handoff; Copilot AI assistant for reply suggestions; Unlimited campaigns and chat history (Team and up) |
| Checked on | 2026-10-29 | 2026-10-02 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
CartDialog
- Free trial on every plan with no card
- Connects by APIs, feeds or storefront context, not only a Magento module
- Reads only the content you approve
Trade-offs
- Aimed at Magento merchants
- The page lists the supported languages inconsistently, so confirm yours
- Annual prices and an Enterprise plan are not listed, and results such as a 94% average resolution rate are the vendor's claims
LiveChat
- 14-day free trial with no card
- 24/7/365 support on every plan
- Yearly billing is cheaper per person
Trade-offs
- Per-person pricing, so cost grows with team size
- Starter allows 1 user and tracks up to 100 visitors
- Several channels are marketplace add-ons