CallTrackingMetrics vs Marchex
Both are in Call tracking. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Extra costs: CallTrackingMetrics Plus usage; Billed monthly plus usage; volume pricing available; Marchex states none.
| CallTrackingMetrics | Marchex | |
|---|---|---|
| Starting price | from $65/mo | Not verified yet |
| Free plan | No | Not stated by the vendor |
| Free trial | Not stated by the vendor | Not stated by the vendor |
| Plans | Marketing Lite ($79/mo, $65/mo annual); Marketing Pro ($179/mo, $149/mo annual); Sales Engage ($329/mo, $274/mo annual); Enterprise ($1,999/mo) | Custom pricing (By quote; no public prices) |
| Fees and pricing notes | Plus usage; Billed monthly plus usage; volume pricing available | By quote; no public prices |
| Best for | Not stated | Not stated |
| Key features | Attribute calls and texts to their source; Call recording, forwarding and IVR routing; Integrations with Google Ads, GA4, Microsoft Ads and more; Form tracking and attribution (Marketing Pro) | Call tracking and attribution to the campaigns behind calls and leads; Conversation intelligence on intent, missed sales, agent performance and CSAT; Business text messaging with automated SMS campaigns and CRM integrations; Analysis of your existing call, chat and SMS data without porting numbers |
| Checked on | 2026-10-03 | 2026-10-10 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
CallTrackingMetrics
- Unlimited users on Marketing Lite
- $0 in plan fees for the first month on any plan
- Open API access on Marketing Pro
- HIPAA and GDPR compliance on Marketing Pro
Trade-offs
- Plan fees are plus usage, so total cost depends on call volume
- Enterprise starts at $1,999 a month
- CRM and sales integrations such as Salesforce need Sales Engage
Marchex
- Covers calls, texts and AI agent chats in one platform
- Can analyse conversations you already have
- Integrations and APIs for CRM and data tools
Trade-offs
- No prices are published
- No free plan or trial is mentioned
- Aimed at larger programs and set industries rather than small accounts