Smartsupp vs Tidio
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Smartsupp's cheapest paid plan is $14/mo, against $24.17/mo for Tidio.
- Fees: Smartsupp states none; Tidio From $300 a month, plus monthly usage, Contact for pricing.
| Smartsupp | Tidio | |
|---|---|---|
| Starting price | Free plan · from $14/mo | from $24.17/mo |
| Free plan | Yes | Not stated by the vendor |
| Free trial | Not stated by the vendor | Yes |
| Plans | Free ($0); Solo ($17/mo, $14/mo annual); Plus ($25/mo, $21/mo annual); Expert ($83/mo, $69/mo annual); Mira AI Agent ($16/mo, $16/mo annual) | Starter ($24.17/mo annual); Growth ($49.17/mo annual); Plus (); Premium () |
| Fees | Not stated | From $300 a month, plus monthly usage; Contact for pricing |
| Best for | Not stated | Small business, Ecommerce |
| Key features | Live chat with WhatsApp and Messenger; Contact hub and file sharing; Basic visitor information; AI reply assists per month on paid plans | Live chat and ticketing; Lyro AI Agent (add-on and included conversations); Flows for no-code lead capture and sales funnels; Live visitors list and operating hours |
| Checked on | 2026-10-04 | 2026-10-02 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Smartsupp
- Free plan with live chat
- Unlimited conversations on every paid plan
- A separate AI agent at $16 a month
Trade-offs
- Free is limited to 25 conversations a month and 14 days of history
- Automations and API start on Plus
- Enterprise starts at $280 a month
Tidio
- 7-day free trial
- Yearly billing is 2 months free
- Lyro AI Agent and Flows are also sold as stand-alone products
Trade-offs
- Priced by billable conversations, so cost rises with volume
- Plus starts at $300 a month plus monthly usage
- Monthly-billing prices were not captured