LiveChat vs Smartsupp
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Smartsupp's cheapest paid plan is $14/mo, against $19/mo for LiveChat.
- Fees: LiveChat Request a call; Smartsupp states none.
| LiveChat | Smartsupp | |
|---|---|---|
| Starting price | from $19/mo | Free plan · from $14/mo |
| Free plan | Not stated by the vendor | Yes |
| Free trial | Yes | Not stated by the vendor |
| Plans | Starter ($25/mo, $19/mo annual); Team ($59/mo, $49/mo annual); Business ($89/mo, $79/mo annual); Enterprise () | Free ($0); Solo ($17/mo, $14/mo annual); Plus ($25/mo, $21/mo annual); Expert ($83/mo, $69/mo annual); Mira AI Agent ($16/mo, $16/mo annual) |
| Fees | Request a call | Not stated |
| Best for | Ecommerce | Not stated |
| Key features | Live chat and ticketing in one inbox; AI Agent with human handoff; Copilot AI assistant for reply suggestions; Unlimited campaigns and chat history (Team and up) | Live chat with WhatsApp and Messenger; Contact hub and file sharing; Basic visitor information; AI reply assists per month on paid plans |
| Checked on | 2026-10-02 | 2026-10-04 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
LiveChat
- 14-day free trial with no card
- 24/7/365 support on every plan
- Yearly billing is cheaper per person
Trade-offs
- Per-person pricing, so cost grows with team size
- Starter allows 1 user and tracks up to 100 visitors
- Several channels are marketplace add-ons
Smartsupp
- Free plan with live chat
- Unlimited conversations on every paid plan
- A separate AI agent at $16 a month
Trade-offs
- Free is limited to 25 conversations a month and 14 days of history
- Automations and API start on Plus
- Enterprise starts at $280 a month