Intercom vs Smartsupp
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Smartsupp's cheapest paid plan is $14/mo, against $19/mo for Intercom.
| Intercom | Smartsupp | |
|---|---|---|
| Starting price | from $19/mo | Free plan · from $14/mo |
| Free plan | Not stated by the vendor | Yes |
| Free trial | Yes | Not stated by the vendor |
| Plans | Essential ($29/mo, $19/mo annual); Advanced ($99/mo, $85/mo annual); Expert ($139/mo, $132/mo annual) | Free ($0); Solo ($17/mo, $14/mo annual); Plus ($25/mo, $21/mo annual); Expert ($83/mo, $69/mo annual); Mira AI Agent ($16/mo, $16/mo annual) |
| Fees | Not stated | Not stated |
| Best for | Not stated | Not stated |
| Key features | Fin AI Agent for service, sales and ecommerce; Messenger, shared inbox and ticketing; Free, unlimited live chat, in-app chats, banners and tooltips on all plans; Workflows automation and multiple team inboxes (Advanced and up) | Live chat with WhatsApp and Messenger; Contact hub and file sharing; Basic visitor information; AI reply assists per month on paid plans |
| Checked on | 2026-10-02 | 2026-10-04 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Intercom
- Free trial
- Fin can be used with an existing helpdesk, with no seats required
- A 93% startup discount is offered
- Free Lite seats on higher plans (20 on Advanced, 50 on Expert)
Trade-offs
- Fin charges $0.99 per outcome on top of seats
- Per-seat pricing, with add-ons such as Proactive Support Plus at $99 a month
- Email, SMS, WhatsApp and phone are pay-as-you-go
Smartsupp
- Free plan with live chat
- Unlimited conversations on every paid plan
- A separate AI agent at $16 a month
Trade-offs
- Free is limited to 25 conversations a month and 14 days of history
- Automations and API start on Plus
- Enterprise starts at $280 a month