Freshchat vs Respond.io
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Freshchat's cheapest paid plan is $19/mo, against $79/mo for Respond.io.
- Fees: Freshchat Per agent per month, billed annually; Respond.io states none.
| Freshchat | Respond.io | |
|---|---|---|
| Starting price | Free plan · from $19/mo | from $79/mo |
| Free plan | Yes | Not stated by the vendor |
| Free trial | Yes | Yes |
| Plans | Free ($0); Growth ($19/mo annual); Pro ($49/mo annual); Enterprise ($79/mo annual) | Starter ($79/mo); Growth ($159/mo); Advanced ($279/mo) |
| Fees | Per agent per month, billed annually | Not stated |
| Best for | Not stated | Not stated |
| Key features | Chat widget for web and mobile apps; Shared inbox and email connection; Roles and permissions; Freddy AI Agent ($49 per 100 sessions) | Team and custom inboxes; Mobile app; AI prompt and AI assist; Broadcasts and workflow automation (Growth and up) |
| Checked on | 2026-10-03 | 2026-10-05 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Freshchat
- Free plan for up to 10 agents
- 14-day free trial that gives access to the Enterprise plan
- Annual billing saves 20%
Trade-offs
- The Freddy AI Agent is an extra $49 per 100 sessions
- Day passes and connector app tasks are paid add-ons
- Growth is $19, Pro $49 and Enterprise $79 per agent a month billed annually
Respond.io
- 7-day trial with no credit card
- Starter has unlimited monthly active contacts
- Advanced adds webhooks and SSO
Trade-offs
- No free plan
- Starter is limited to 5 users
- Workflows and broadcasts start on Growth ($159 a month)