Freshchat vs Olark
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Freshchat's cheapest paid plan is $19/mo, against $29/mo for Olark.
- Freshchat has a free plan; Olark does not.
- Fees: Freshchat Per agent per month, billed annually; Olark Per agent per month, Billed annually; extra human agents $29 a month each, Contact sales.
| Freshchat | Olark | |
|---|---|---|
| Starting price | Free plan · from $19/mo | from $29/mo |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Plans | Free ($0); Growth ($19/mo annual); Pro ($49/mo annual); Enterprise ($79/mo annual) | Live Chat ($29/mo); Standard AI Website Agent ($400/mo annual, $4800/yr); Custom () |
| Fees | Per agent per month, billed annually | Per agent per month; Billed annually; extra human agents $29 a month each; Contact sales |
| Best for | Not stated | Not stated |
| Key features | Chat widget for web and mobile apps; Shared inbox and email connection; Roles and permissions; Freddy AI Agent ($49 per 100 sessions) | Live chat for human agents; AI Website Agent powered by Aiden; Lead capture and qualification; Proactive engagement |
| Checked on | 2026-10-03 | 2026-10-03 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Freshchat
- Free plan for up to 10 agents
- 14-day free trial that gives access to the Enterprise plan
- Annual billing saves 20%
Trade-offs
- The Freddy AI Agent is an extra $49 per 100 sessions
- Day passes and connector app tasks are paid add-ons
- Growth is $19, Pro $49 and Enterprise $79 per agent a month billed annually
Olark
- 14-day free trial of Live Chat with no credit card
- No token costs or overages on the AI agent
- Flat price covers unlimited AI conversations
Trade-offs
- The AI agent is $400 a month billed annually ($4,800 a year)
- Additional human agents are $29 each a month
- SSO and custom SLAs need a custom package