Freshchat vs LiveChat
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Fees: Freshchat Per agent per month, billed annually; LiveChat Request a call.
| Freshchat | LiveChat | |
|---|---|---|
| Starting price | Free plan · from $19/mo | from $19/mo |
| Free plan | Yes | Not stated by the vendor |
| Free trial | Yes | Yes |
| Plans | Free ($0); Growth ($19/mo annual); Pro ($49/mo annual); Enterprise ($79/mo annual) | Starter ($25/mo, $19/mo annual); Team ($59/mo, $49/mo annual); Business ($89/mo, $79/mo annual); Enterprise () |
| Fees | Per agent per month, billed annually | Request a call |
| Best for | Not stated | Ecommerce |
| Key features | Chat widget for web and mobile apps; Shared inbox and email connection; Roles and permissions; Freddy AI Agent ($49 per 100 sessions) | Live chat and ticketing in one inbox; AI Agent with human handoff; Copilot AI assistant for reply suggestions; Unlimited campaigns and chat history (Team and up) |
| Checked on | 2026-10-03 | 2026-10-02 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Freshchat
- Free plan for up to 10 agents
- 14-day free trial that gives access to the Enterprise plan
- Annual billing saves 20%
Trade-offs
- The Freddy AI Agent is an extra $49 per 100 sessions
- Day passes and connector app tasks are paid add-ons
- Growth is $19, Pro $49 and Enterprise $79 per agent a month billed annually
LiveChat
- 14-day free trial with no card
- 24/7/365 support on every plan
- Yearly billing is cheaper per person
Trade-offs
- Per-person pricing, so cost grows with team size
- Starter allows 1 user and tracks up to 100 visitors
- Several channels are marketplace add-ons