Chatfuel vs Intercom
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Chatfuel's cheapest paid plan is $18/mo, against $19/mo for Intercom.
| Chatfuel | Intercom | |
|---|---|---|
| Starting price | from $18/mo | from $19/mo |
| Free plan | Not stated by the vendor | Not stated by the vendor |
| Free trial | Yes | Yes |
| Plans | Business ($18/mo, $216/yr); Agency S ($90/mo, $1080/yr) | Essential ($29/mo, $19/mo annual); Advanced ($99/mo, $85/mo annual); Expert ($139/mo, $132/mo annual) |
| Fees | Not stated | Not stated |
| Best for | Agencies | Not stated |
| Key features | WhatsApp conversion tracking to Meta Pixel; Lead qualification and scoring automation; In-chat product and service sales; Automatic replies to post and Reel comments | Fin AI Agent for service, sales and ecommerce; Messenger, shared inbox and ticketing; Free, unlimited live chat, in-app chats, banners and tooltips on all plans; Workflows automation and multiple team inboxes (Advanced and up) |
| Checked on | 2026-10-05 | 2026-10-02 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Chatfuel
- Free trial available
- Business is $18 a month
- Agency S supports 3 companies
Trade-offs
- No free plan
- AI credits are limited ($20 a month on Business, $100 on Agency S)
- Usage limits apply and are documented elsewhere
Intercom
- Free trial
- Fin can be used with an existing helpdesk, with no seats required
- A 93% startup discount is offered
- Free Lite seats on higher plans (20 on Advanced, 50 on Expert)
Trade-offs
- Fin charges $0.99 per outcome on top of seats
- Per-seat pricing, with add-ons such as Proactive Support Plus at $99 a month
- Email, SMS, WhatsApp and phone are pay-as-you-go