Chatbase vs Intercom
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Intercom's cheapest paid plan is $19/mo, against $32/mo for Chatbase.
| Chatbase | Intercom | |
|---|---|---|
| Starting price | Free plan · from $32/mo | from $19/mo |
| Free plan | Yes | Not stated by the vendor |
| Free trial | Yes | Yes |
| Plans | Free ($0); Hobby ($40/mo, $32/mo annual); Standard ($150/mo, $120/mo annual); Pro ($500/mo, $400/mo annual) | Essential ($29/mo, $19/mo annual); Advanced ($99/mo, $85/mo annual); Expert ($139/mo, $132/mo annual) |
| Fees | Not stated | Not stated |
| Best for | Not stated | Not stated |
| Key features | AI agents trained on your content; Message credits per month by plan; Integrations support (Hobby and up); Voice and telephony, helpdesk and API access (Standard) | Fin AI Agent for service, sales and ecommerce; Messenger, shared inbox and ticketing; Free, unlimited live chat, in-app chats, banners and tooltips on all plans; Workflows automation and multiple team inboxes (Advanced and up) |
| Checked on | 2026-10-04 | 2026-10-02 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Chatbase
- Free plan to try an agent
- 7-day trial on paid plans
- Yearly billing is 20% cheaper
Trade-offs
- Free has only 50 message credits and a 1 MB training size
- API access starts at Standard ($120 billed yearly)
- Enterprise is by quote
Intercom
- Free trial
- Fin can be used with an existing helpdesk, with no seats required
- A 93% startup discount is offered
- Free Lite seats on higher plans (20 on Advanced, 50 on Expert)
Trade-offs
- Fin charges $0.99 per outcome on top of seats
- Per-seat pricing, with add-ons such as Proactive Support Plus at $99 a month
- Email, SMS, WhatsApp and phone are pay-as-you-go