Chatbase vs Freshchat
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Freshchat's cheapest paid plan is $19/mo, against $32/mo for Chatbase.
- Fees: Chatbase states none; Freshchat Per agent per month, billed annually.
| Chatbase | Freshchat | |
|---|---|---|
| Starting price | Free plan · from $32/mo | Free plan · from $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Plans | Free ($0); Hobby ($40/mo, $32/mo annual); Standard ($150/mo, $120/mo annual); Pro ($500/mo, $400/mo annual) | Free ($0); Growth ($19/mo annual); Pro ($49/mo annual); Enterprise ($79/mo annual) |
| Fees | Not stated | Per agent per month, billed annually |
| Best for | Not stated | Not stated |
| Key features | AI agents trained on your content; Message credits per month by plan; Integrations support (Hobby and up); Voice and telephony, helpdesk and API access (Standard) | Chat widget for web and mobile apps; Shared inbox and email connection; Roles and permissions; Freddy AI Agent ($49 per 100 sessions) |
| Checked on | 2026-10-04 | 2026-10-03 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Chatbase
- Free plan to try an agent
- 7-day trial on paid plans
- Yearly billing is 20% cheaper
Trade-offs
- Free has only 50 message credits and a 1 MB training size
- API access starts at Standard ($120 billed yearly)
- Enterprise is by quote
Freshchat
- Free plan for up to 10 agents
- 14-day free trial that gives access to the Enterprise plan
- Annual billing saves 20%
Trade-offs
- The Freddy AI Agent is an extra $49 per 100 sessions
- Day passes and connector app tasks are paid add-ons
- Growth is $19, Pro $49 and Enterprise $79 per agent a month billed annually