Respond.io vs Smartsupp
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Smartsupp's cheapest paid plan is $14/mo, against $79/mo for Respond.io.
| Respond.io | Smartsupp | |
|---|---|---|
| Starting price | from $79/mo | Free plan · from $14/mo |
| Free plan | Not stated by the vendor | Yes |
| Free trial | Yes | Not stated by the vendor |
| Plans | Starter ($79/mo); Growth ($159/mo); Advanced ($279/mo) | Free ($0); Solo ($17/mo, $14/mo annual); Plus ($25/mo, $21/mo annual); Expert ($83/mo, $69/mo annual); Mira AI Agent ($16/mo, $16/mo annual) |
| Fees | Not stated | Not stated |
| Best for | Not stated | Not stated |
| Key features | Team and custom inboxes; Mobile app; AI prompt and AI assist; Broadcasts and workflow automation (Growth and up) | Live chat with WhatsApp and Messenger; Contact hub and file sharing; Basic visitor information; AI reply assists per month on paid plans |
| Checked on | 2026-10-05 | 2026-10-04 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Respond.io
- 7-day trial with no credit card
- Starter has unlimited monthly active contacts
- Advanced adds webhooks and SSO
Trade-offs
- No free plan
- Starter is limited to 5 users
- Workflows and broadcasts start on Growth ($159 a month)
Smartsupp
- Free plan with live chat
- Unlimited conversations on every paid plan
- A separate AI agent at $16 a month
Trade-offs
- Free is limited to 25 conversations a month and 14 days of history
- Automations and API start on Plus
- Enterprise starts at $280 a month