Botpress vs Intercom
Both are in Chat and chatbots. Here is how their plans, prices and features compare, taken from each vendor's own site.
The main differences
- Intercom's cheapest paid plan is $19/mo, against $150/mo for Botpress.
- Fees: Botpress Billed annually; extra conversations $65 per 100, Billed annually; extra conversations $50 per 100, Custom pricing; Intercom states none.
| Botpress | Intercom | |
|---|---|---|
| Starting price | Free plan · from $150/mo | from $19/mo |
| Free plan | Yes | Not stated by the vendor |
| Free trial | Not stated by the vendor | Yes |
| Plans | Free ($0); Plus ($150/mo annual); Team ($750/mo annual); Enterprise () | Essential ($29/mo, $19/mo annual); Advanced ($99/mo, $85/mo annual); Expert ($139/mo, $132/mo annual) |
| Fees | Billed annually; extra conversations $65 per 100; Billed annually; extra conversations $50 per 100; Custom pricing | Not stated |
| Best for | Not stated | Not stated |
| Key features | AI agents with unlimited agents on paid plans; Webchat and WhatsApp channels; Whitelabel webchat (Plus and up); Help Center with custom domain (Plus and up) | Fin AI Agent for service, sales and ecommerce; Messenger, shared inbox and ticketing; Free, unlimited live chat, in-app chats, banners and tooltips on all plans; Workflows automation and multiple team inboxes (Advanced and up) |
| Checked on | 2026-10-03 | 2026-10-02 |
Prices change; confirm on the vendor's site before you buy. Full details and sources are on each tool's page.
Botpress
- Free plan with no top-ups or overages
- Unlimited AI agents and AI spend included on paid plans
- Priced by conversations, not seats
Trade-offs
- Free is limited to 25 conversations and 3 AI agents
- Extra conversations are sold in packs of 100 ($65 on Plus, $50 on Team)
- Plus is $150 a month billed annually
Intercom
- Free trial
- Fin can be used with an existing helpdesk, with no seats required
- A 93% startup discount is offered
- Free Lite seats on higher plans (20 on Advanced, 50 on Expert)
Trade-offs
- Fin charges $0.99 per outcome on top of seats
- Per-seat pricing, with add-ons such as Proactive Support Plus at $99 a month
- Email, SMS, WhatsApp and phone are pay-as-you-go